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If you use a third-party headset, headphones / earbuds (with microphone) on your PS4 controller and the mic isn't working, you need this Sony adapter. [e.g. Apple iPhone, Samsung Galaxy, HTC One,
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Amazon.com: SteelSeries Arctis 3 Bluetooth - Wired Gaming Headset + Bluetooth - For Nintendo Switch, PC, PS5/PS4, Xbox Series X|S|One, VR, Android, and iOS - Black : Everything Else
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How to connect Bluetooth headphones to PS5: Pair your Apple AirPods, AirPods Max, Samsung Galaxy Buds or any wireless headset to the PlayStation 5 console
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